Turn around time: the time it takes for us to make, pack and ship your order.
Please allow 5-10 business days for any purchase requiring customization or personalization.
Shipping: the time it takes for your package to arrive.
Free shipping option is shipped LETTER MAIL without tracking*. Items ordered with free shipping are at the buyers expense so please be aware that if your items do not arrive for whatever reason, that we will not be able to reimburse you. Please be sure to have the proper mailing address (including any apartment #'s) when checking out and correct postal code/area code.
*shipping time is not guaranteed
If you choose to upgrade your shipping to tracked shipping, your parcel will be guaranteed to arrive or we will reimburse you. Domestic (Canada) orders greater or equal to $100 (before any applicable discounts and/or taxes) will be upgraded to tracked shipping complimentary.
Please note that due to the high volume of packages in circulation as a result of Covid-19, mail times are significantly delayed. Unfortunately this is completely out of our control. If your order is time sensitive we recommend ordering as soon as possible.